Refund policy

Refund and Return Policy

At Bioocn, customer satisfaction is important to us. If you have any questions or concerns about your purchase, please contact our customer support team.

Returns

If you are not satisfied with your purchase, you may contact us to request a return within [30 days] of delivery, subject to the eligibility requirements below.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging and any included accessories, where applicable.

Some products may be ineligible for return due to their nature, hygiene requirements, personalization, or applicable law. Any exclusions will be communicated where applicable and will not affect your statutory rights.

How to Request a Return

To request a return, please email us at hello@bioocn.com with your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions and return authorization before sending any items back. Unauthorized returns may experience processing delays.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

If your item arrives damaged, defective, or incorrect, please contact us with your order number and relevant photos so we can review the issue and provide appropriate assistance.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider and financial institution.

Original shipping fees, taxes, and other charges will be handled in accordance with the circumstances of the return and applicable law.

Exchanges

If you need a different item, please contact us at hello@bioocn.com to discuss the available options.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.