Shipping policy

Shipping Policy

Thank you for shopping with Bioocn. We strive to process and deliver your orders as efficiently as possible.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

You will receive an order confirmation email after placing your order. If tracking information is available, it will be provided once your order has shipped.

Shipping Times

Delivery times depend on the shipping destination, shipping method, carrier, and order processing time.

Any shipping estimates displayed at checkout or on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Unexpected delays may occur due to weather, carrier operations, customs inspections, or other circumstances beyond our reasonable control.

Shipping Rates

Free Standard Shipping on Orders $39+| $8 Flat Rate Shipping on Orders Under

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping fees, if any, may vary depending on your delivery address, order size, weight, and selected shipping method.

Order Tracking

If tracking is available for your shipment, you can use the tracking details provided in your shipping confirmation email to check the delivery status.

Please allow time for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@bioocn.com. We cannot guarantee address changes after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us with your order number and relevant details. We will review the situation and assist you as appropriate.

International Orders

For international shipments, customs duties, import taxes, and other fees may apply depending on the destination country's regulations. Unless otherwise stated at checkout, customers are responsible for applicable charges imposed by their local authorities.